Monday, May 18, 2020
Meetings Are Considered A Waste Of Time - 1095 Words
For many, meetings are considered a waste of time. Lots of information is presented without achieving the results intended. Leading a successful meeting takes effort and dedication. To ensure meetings lead to actions, the leader must have a clear objective, involve key players, use time wisely, present an action plan and follow up (Harary, 2015). One of the most ineffective meetings we had was called by the Information Technology manager and the CTO. The reason for the meeting was that the IT helpdesk was getting repeated calls for a similar issue happening all over our building. Once several calls come in for the same issue, we know there must be a bigger problem affecting several computers. This situation was brought up to the CTO byâ⬠¦show more contentâ⬠¦We had a round table meeting and everyone had the chance to speak and ask questions accordingly to try to get to the bottom of this. The helpdesk team was able to resolve issues temporarily, but the network team refused to take any initiative on fixing the problem. The telecommunications department was the first one to take initiative and work directly with the helpdesk, to personally go see the clients while the issue was happening. That way he was able to rule out any issues with the network lines or IP phone system. After the first meeting not much was accomplished. We already knew that the phone systems were not the problem. It was obviously a network and security issue. A second meeting had to be done to present all findings during our research. The helpdesk and telecommunications had to bring all details to prove the issue was not phone related and try to get help from networking and security. Our CTO finally jumped in and requested the security and network team to get involved with the helpdesk team to find out the real solution and every time a user called with this issue, we had to directly report to all members of the meeting all the details of the calls and findings. After the CTO getting involved and pushing for a solution, we started to see results. Our network team had worked with the security team and implementing a new authentication factor for our internalShow MoreRelatedUnit Two: Principles of Providing Administrative Services Essay1628 Words à |à 7 Pagescustomers / suppliers and economic losses. This can be due to loss to vital documents, delays in mails, delivered to wrong person, inefficient service being delivered, payment being lost (incoming and outgoing), materials / parts not being delivered on time, dissatisfied customer / supplier which could leave poor image about the organization. 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